How we're responding to the coronavirus

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Nothing is more important to us than the well-being of our customers. So as the COVID-19 situation evolves, we’re committed to transparency about what’s happening with us—and how that affects you.

While we’re fully open for business, our customer care response times are longer than usual as we address a high volume of customer inquiries. When possible, please use our 24/7 online resources. To check your account balance, pay a bill, and more, you can sign in at or download the Affirm app. If you have a question, please visit our Help Center.

If you’re experiencing unexpected hardship due to the coronavirus, we want to help. Please visit our Help Center for more information.

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Let’s all say no to late fees

“I call on the entire financial services industry to stop charging late fees—no lender or business should be profiting from their customers’ misfortunes, especially during an unprecedented pandemic.” – Max Levchin, Affirm CEO

At Affirm, we’re committed to always being on your side. You can continue to count on transparency and no late fees—you’ll never pay more than you agreed to on day one. During this time of uncertainty, customers need to be able to pay their bills later without incurring financial penalties. We’re calling on other lenders to follow suit and waive late fees for the foreseeable future.

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