Affirm Purchase Protection
We’ve got you covered—at no extra cost, so you can feel confident every time you pay with Affirm.
Easy dispute process
We’ll work directly with the merchant to help resolve your dispute—and while we investigate, your payments will be paused.
Safe and secure
If fraud occurs on your loan or transaction, you’re protected. We’ll investigate claims and make sure you’re not held responsible.
Customer support
Get prompt assistance and regular updates as we work towards resolving any issues, either with an agent or through chat on the app.
Find out if your purchase is eligible
You used an Affirm loan to pay for your purchase.
You are not using the Affirm Purchase Protection fraudulently, based on the specific circumstances of your claim and reviewed by Affirm.
For a billing dispute, you should attempt to resolve the issue with the merchant before involving Affirm.
For fraud claims, you should file a claim directly with Affirm. Be sure to provide all necessary information to support your claim, such as transaction details and evidence of fraud.
A few questions you may have…
We’ve got you covered
Feel confident every time you make a purchase with Affirm.
